The Miami Beach Visitor and Convention Authority, in partnership with Forbes Travel Guide, is proud to provide this free resource, and available to all hospitality employees. These online webinars are offered for employees in both Frontline and Leadership roles, with training conducted by a Forbes Travel Guide Executive Trainer. Digital Badges are issued upon successful participation.

• Available to all Hospitality Employees
• Cost: Free
• Provided by The Miami Beach Visitor and Convention Authority (MBVCA), in partnership with the Greater Miami and the Beaches Hotel Association (GMBHA)
• Online Webinar Classes to be held on the dates that appear below.

January 8, 2024 | Leadership Session 
Designed for Managers & Leadership
This free virtual hospitality training session will focus on Evaluation Performance & Coaching: Understanding Your People; Motivating Teams, and Accountability. The session is 90 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

January 8, 2024 | Front-line Session 
Designed for Staff/Front-line Level Employees
This free virtual hospitality training session will focus on Courtesy & Manners: Elevated Language; Tone & Pace; Last Name Usage, and Telephone Etiquette. The session is 60 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

Future Session Dates
April 8, 2024, July 8, 2024

The Pink Flamingo Hospitality Program trains and certifies hospitality service professionals on gender and orientation, and gives them tools to respond appropriately to all people, essential for creating environments where all visitors and employees are welcome and Miami businesses thrive.

Provided by Greater Miami LGBTQ Chamber of Commerce (MDGLCC).