Magic City Casino: Players Club Concierge

Players Club Concierge

Magic City Casino
Job Category:
Front of House (Hotel/Restaurant)
Job Type:
Full Time
Experience level:
Entry Level
Not Remote-Eligible

Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner. Has full understanding of facility’s features, amenities and systems (Players Club, box office ticketing system, etc.). Executes all aspects of Players Club – recruits and registers new members, explains Club benefits and rules, checks and redeems points, validates promotional points. Executes all aspects of box office – sells event tickets, assists guests with ticketing inquiries, handles Will Call area, etc. Stays updated on promotions, special events, etc. to be able to competently inform guests. Serves as central problem-solving hub for employees to report issues occurring on the gaming floor or buffet area. Communicates reported issues to appropriate individuals. Acts as a greeter in either the Casino or Clubhouse. Performs usher duties as needed on event days. Other duties as assigned. WORK REQUIREMENTS: High school diploma or GED preferred. Bilingual (English and Spanish) strongly preferred. 1-2 years of customer service experience preferred. Excellent customer service skills required. Strong written, oral and interpersonal communication skills. Must have keen attention to detail. Must have knowledge of Microsoft Office programs. Must be willing to learn Players Club and box office systems. Must be flexible and able to work well independently and in a team environment. Must be able to work a flexible schedule to include nights, weekends and holidays. Must be able to obtain the appropriate state occupational license.

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