Training Course
Destination & Customer Service
- Available County-Wide
- Designed for tourism and hospitality professionals, as well as interested community members
- Cost: Free
- Offered as an Online Resource and as an In-person Class
- The four online classes offered to complete the course are:
- Economic Impact of Tourism
- Amazing Miami Attractions
- History, Heritage and Key Neighborhoods
- Customer Service Refresher
Training Course
Hospitality & Guest Relations
- Available County-Wide
- Designed for front line employees who have daily guest or customer interaction
- Cost: Free
- Offered as an In-Person Class
- Focuses on Best Practices for Guest Arrival, In-House, Incident Recovery, and Departure experiences
- Also Highlights The Economic Impact of Tourism along with Destination Visitor Profiles and Expectations
Training Course
LGBTQ+ Sensitivity & Awareness
- Available County-Wide
- Targeted at multiple levels of hospitality professionals, as well as interested community members, on the best practices for providing welcoming and inclusive experiences for lesbian, gay, bisexual, transgender, and gender nonbinary visitors and their families to the Miami region.
- Cost: Free
- Offered as an Online Resource and as an In-person Class
2022/2023
Forbes Travel Guide Hospitality Training



The Miami Beach Visitor and Convention Authority, in partnership with Forbes Travel Guide, is proud to provide this free resource, and available to all hospitality employees. These online webinars are offered for employees in both Frontline and Leadership roles, with training conducted by a Forbes Travel Guide Executive Trainer. Digital Badges are issued upon successful participation.
- Available to all Hospitality Employees
- Cost: Free
- Provided by The Miami Beach Visitor and Convention Authority (MBVCA), in partnership with the Greater Miami and the Beaches Hotel Association (GMBHA)
- Online Webinar Classes to be held on the dates that appear below.
Future Session Dates
Fall 2023
July 31, 2023 | 1:00 pm - 2:30 pm | Leadership Session
Designed for Managers & Leadership
This free virtual hospitality training session will focus on Developing a Service Culture; Onboarding Seasonal Teams, and Developing Plans of Action. The session is 90 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.
July 31, 2023 | 3:30 pm - 4:30 pm | Front-line Session
Designed for Staff/Front-line Level Employees
This free virtual hospitality training session will review foundational standards of exceptional service, while focusing on Being the Expert and Exuding Pride. The session is 60-minute in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.
Hotel Certification Program
Pink Flamingo


The Pink Flamingo Hospitality Program trains and certifies hospitality service professionals on gender and orientation, and gives them tools to respond appropriately to all people, essential for creating environments where all visitors and employees are welcome and Miami businesses thrive.
Provided by Miami Dade Gay & Lesbian Chamber in Partnership with Yes Institute.