Overnight Front Desk - Hotel Victor South Beach

The Night Audit / Front Desk Associate is responsible for managing the overnight front desk, guest services, and financial audit tasks. This role ensures a seamless guest experience during late hours while performing key accounting, reconciliation, and reporting duties that support next-day hotel operations.

Job Responsibilities

• Check in guests and answer phones
• Respond to guest complaints, requests, and emergencies
• Process invoices, post checks to vendors, and distribute employee checks
• Reconcile accounts and maintain accurate financial records
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Assist in preparing forecasts and audits
• Perform nightly audit: reconcile charges and close out the business day in the PMS
• Generate end-of-day reports, shift summaries, and prepare for the next day
• Post incidental charges (spa, room service, restaurant, valet, lost items) to guest folios
• Balance cash and credit-card transactions in compliance with accounting standards

Required Skills & Qualifications

• Experience in hotel front desk, hospitality, or guest services
• Basic accounting or cash-handling skills; comfortable with reconciliation and PMS systems
• Excellent customer service and communication skills — friendly, calm, diplomatic
• Ability to work overnight shifts
• Strong organizational skills, attention to detail, and problem-solving abilities
• Capacity to stand for long periods and occasionally assist with guest belongings
• Professional, discreet, and courteous; represents the hotel’s boutique standards
• Preferred: Familiarity with hotel PMS, knowledge of South Beach area, multilingual abilities (Spanish a plus)

Compensation & Benefits

• $20 hourly plus commission
• 401(k) retirement plan
• Paid Time Off (PTO)
• Health, dental, and vision insurance

How to Apply

Please email your resume to: Lgonzalez@victorhotels.com