Treister Server - Mayfair House Hotel & Garden

Mayfair House Hotel & Garden is a Two MICHELIN Key hotel and a proud member of the Condé Nast Traveler Gold List 2026. Designed for the cultured, curious, and discerning traveler, Mayfair House offers an iconic experience set against a sensual and sophisticated backdrop. Our hotel is refreshingly current yet timeless—rooted in an artist-driven narrative and defined by its signature, eccentric design.

We are seeking passionate hospitality professionals to join our forward-thinking, industry-changing team. At Mayfair House, service is high-touch yet unpretentious—personable, accommodating, effortless, and discreet. Our associates bring the Mayfair House service philosophy to life through diligence, authenticity, and a genuine desire to exceed guest expectations.

Employee Benefits & Perks

• Tuition reimbursement
• 35% employee dining discounts at hotel outlets
• Upsell incentives
• Monthly employee recognition programs
• Employee Assistance Program (EAP)
• Hotel stay discounts
• Paid time off
• Competitive health benefits and daily employee meals

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions.
• Record order details from guests and repeat for accuracy.
• Input orders into the Point of Sale computer to inform the kitchen of particulars.
• Retrieve orders (up to 30 lbs.) from kitchen, confirm accuracy, and deliver to guests with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and monitor guest satisfaction.
• Market and serve dessert items or specialty coffees upon request.
• Operate POS procedures to pre-check orders and close out checks promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.
• Team player mindset with a willingness to "pitch-in" and help co-workers.
• Basic knowledge of food and beverage preparation, service standards, and etiquette.
• Knowledge of appropriate table settings, service ware, and menu items.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to transport large trays weighing up to 30 lbs. through a crowded room continuously.
• Ability to operate beverage and toast equipment and learn POS keyboard procedures.
• Effective verbal and written communication skills with the ability to adapt style to various audiences.

Join Our Team

Don't meet every single requirement? At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply! We also value U.S. military experience and invite all qualified military candidates to apply.