The Miami Beach Visitor and Convention Authority, in partnership with Forbes Travel Guide, is proud to provide this free resource, and available to all hospitality employees. These online webinars are offered for employees in both Frontline and Leadership roles, with training conducted by a Forbes Travel Guide Executive Trainer. Digital Badges are issued upon successful participation.
- Available to all Hospitality Employees
- Cost: Free
- Provided by The Miami Beach Visitor and Convention Authority (MBVCA), in partnership with the Greater Miami and the Beaches Hotel Association (GMBHA)
- Online Webinar Classes to be held on the dates that appear below.
July 14, 2025 | Leadership Session
Designed for Managers & Leadership
This free virtual hospitality training is offered quarterly, with the next session taking place Monday, July 14, 2025, at 1:00 pm. This session's topic will be Embracing Artificial Intelligence. This session will provide leaders with various methods to incorporate and benefit from the use of Artificial Intelligence in their operations. Technology can be supportive in areas such as training and efficiency providing us with better opportunities to engage in authentic human interactions. The webinar will be 90-minutes in duration, followed by a 15-minute Q&A session with your Forbes Travel Guide Executive Trainer.
July 14, 2025 | Front-line Session
Designed for Staff/Front-line Level Employees
This free virtual hospitality training session is offered quarterly, with the next session Monday, July 14, 2025, at 3:30 pm. This session's topic will be Service through the Years: The Past, Present, and Future. This session will provide participants with a comprehensive understanding of the evolution of service, from its historical roots to current trends and future innovations, fostering a deeper appreciation of the industry's dynamic nature and inspiring excellence in service delivery. The webinar will be 60-minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.
Future Session Dates
Fall 2025 – Dates TBD
