Destination & Customer Service
Hospitality & Guest Relations
LGBTQ+ Sensitivity & Awareness
Forbes Travel Guide Hospitality Training
The Miami Beach Visitor and Convention Authority, in partnership with Forbes Travel Guide, is proud to provide this free resource, and available to all hospitality employees. These online webinars are offered for employees in both Frontline and Leadership roles, with training conducted by a Forbes Travel Guide Executive Trainer. Digital Badges are issued upon successful participation.
- Available to all Hospitality Employees
- Cost: Free
- Provided by The Miami Beach Visitor and Convention Authority (MBVCA), in partnership with the Greater Miami and the Beaches Hotel Association (GMBHA)
- Online Webinar Classes to be held on the dates that appear below.
Future Session Dates
July 31, 2023 | 1:00 pm - 2:30 pm | Leadership Session
Designed for Managers & Leadership
This free virtual hospitality training session will focus on Developing a Service Culture; Onboarding Seasonal Teams, and Developing Plans of Action. The session is 90 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.
July 31, 2023 | 3:30 pm - 4:30 pm | Front-line Session
Designed for Staff/Front-line Level Employees
This free virtual hospitality training session will review foundational standards of exceptional service, while focusing on Being the Expert and Exuding Pride. The session is 60-minute in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.
Hotel Certification Program
The Pink Flamingo Hospitality Program trains and certifies hospitality service professionals on gender and orientation, and gives them tools to respond appropriately to all people, essential for creating environments where all visitors and employees are welcome and Miami businesses thrive.
Provided by Miami Dade Gay & Lesbian Chamber in Partnership with Yes Institute.