The Miami Beach Visitor and Convention Authority, in partnership with Forbes Travel Guide, is proud to provide this free resource, and available to all hospitality employees. These online webinars are offered for employees in both Frontline and Leadership roles, with training conducted by a Forbes Travel Guide Executive Trainer. Digital Badges are issued upon successful participation.
- Available to all Hospitality Employees
- Cost: Free
- Provided by The Miami Beach Visitor and Convention Authority (MBVCA), in partnership with the Greater Miami and the Beaches Hotel Association (GMBHA)
- Online Webinar Classes to be held on the dates that appear below.
Future Session Dates
April 3, 2023
July 31, 2023
January 30, 2023 | 1:00 pm - 2:30 pm | Leadership Session
Designed for Managers & Leadership
This free interactive 90-minute session will focus on Emotional Engagement; Handling Guest Feedback, and Problem Resolution. Followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.
January 30, 2023 | 3:30 pm - 4:30 pm | Front-line Session
Designed for Staff/Front-line Level Employees
This free interactive 60-minute session will focus on Guest’s Name Usage and Speaking Articulately. Followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.