Cadillac Hotel & Beach Club, Autograph Collection Hotels: Bellman


Cadillac Hotel & Beach Club, Autograph Collection Hotels
Job Category:
Front of House (Hotel/Restaurant)
Job Type:
Full Time
Experience level:
Entry Level
Not Remote-Eligible

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.  Potential Career Path    Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager Essential Job Functions Load and unload luggage carts. Tag and store luggage. Escort guest to hotel rooms. Provide an overview of guest room, hotel services and amenities.  Make deliveries to guest rooms. Assist guest with room changes. Stock pantry when necessary. Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc. Perform house attendant functions when staff shortages occur.  Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  Follow sustainability guidelines and practices related to HHM’s EarthView program.  Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Ensure overall guest satisfaction. Perform other duties as requested by management. Position Requirements High School diploma preferred. Previous customer experience required or equivalent training. Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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