Director of Banquets - Hyatt Regency Miami

At Hyatt, we believe our guests select us because of our caring and attentive associates who are focused on providing authentic hospitality. We are a world-class organization where high expectations are exceeded, and talent opens doors to exciting challenges. Discover your place to shine in our warm, respectful, and inclusive culture, located in the heart of downtown Miami.

Employee Benefits & Perks

• $1,000 Retention Bonus (payable after 180 days of employment)
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Development opportunities and endless career path options
• Paid Vacation and sick days
• Free colleague meals during shifts
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and more

Role Description

The Director of Event Services proactively oversees and manages the daily operations of the Events Services and Set-Up Department. This leadership role provides direction to the Banquet and Convention Services teams and works closely with the James L. Knight Center to ensure seamless event execution and consistently positive guest experiences.

Key Responsibilities

• Supervise, empower, and motivate the Banquet management team, servers, and housepersons to deliver exceptional service and high engagement.
• Partner with Food and Beverage, Culinary, Stewarding, and Events teams to coordinate accurate and timely event execution.
• Review Banquet Event Orders (BEOs) in detail to ensure all meetings and functions meet Hyatt corporate standards.
• Develop innovative and creative décor concepts for banquet function spaces and special holiday events.
• Manage administrative duties including payroll, forecasting, inventory control, and food and beverage budgeting.
• Conduct daily walk-throughs of function spaces and storerooms to ensure compliance with Department of Health regulations.
• Proactively assess and plan staffing and equipment needs for upcoming events.
• Foster an environment of high service quality through effective hiring, training, and ongoing development.

Qualifications

• 4+ years of Hotel experience with a thorough understanding of all levels of banquet service.
• Demonstrated leadership strengths, including an entrepreneurial mindset and strong training/development skills.
• Highly creative, innovative, detail-oriented, and organized.
• Strong verbal and written communication skills and proficiency in general computer applications.
• Complete schedule flexibility required, including weekends, holidays, and varied shifts.
• A genuine desire to understand and anticipate the needs of others in a fast-paced environment.

Join Our Team

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.