Door Attendant - Hyatt Regency Miami

About Hyatt Regency Miami

At Hyatt, we believe our guests select us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. We offer a supportive work environment that demands exceptional performance yet reaps great rewards through career opportunities and job enrichment.

Employee Benefits & Perks

• Paid Vacation and sick days
• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Tuition Reimbursement
• Free colleague meals during shifts
• Employee Stock Purchase Plan
• Discounts at various retailers (Apple, AT&T, Verizon, and more)

Role Description

The Door Attendant is the first point of contact for our guests, responsible for providing professional hospitality in an attentive, friendly, and efficient manner. Key responsibilities include opening doors for all guests entering and exiting the hotel, greeting guests with a smile, and assisting with transportation to offsite locations using approved services.

The ideal candidate serves as a local expert, maintaining thorough knowledge of the hotel layout, meeting rooms, amenities, local attractions, restaurants, and directions to enhance the guest experience.

Key Responsibilities

• Greet all guests warmly, using guest last names whenever appropriate.
• Provide a pleasant customer service attitude at all times.
• Assist guests with transportation needs to offsite locations.
• Maintain knowledge of parking rates, hotel services, and local entertainment.
• Ensure the hotel entrance remains welcoming and organized.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• Physical stamina to stand for upwards of 8 hours during the duration of a shift.
• Physical ability to lift, push, and pull moderate amounts of weight.
• Ability to tolerate moderate amounts of walking.
• Open availability required, including nights, weekends, and holidays.