Front Office Agent - Hyatt Regency Miami

At Hyatt, we believe in the power of belonging—of making people feel at home wherever they are in the world. Our downtown Miami hotel is located next to the trendy Brickell neighborhood, overlooking the Miami River. We turn trips into journeys and jobs into careers. Join a team that is making travel more human, connected, and sustainable.

Employee Benefits & Perks

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal days
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shifts
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more

Role Description

As a Front Office Agent, you are the face of Hyatt. This highly visible role is responsible for the guest registration process and the communication of hotel services and promotions. You will have a direct impact on the guest experience through casual conversation, professional service, and efficient problem-solving.

Key Responsibilities

• Manage the guest registration and check-out process with a focus on accuracy and hospitality.
• Actively communicate hotel services, local attractions, and current promotions to guests.
• Respond to guest inquiries and resolve concerns promptly to ensure a high level of satisfaction.
• Process various forms of payment and maintain accurate guest accounts.
• Maintain a professional and welcoming presence at the front desk at all times.
• Collaborate with Housekeeping and Engineering to ensure room readiness and guest comfort.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Interest in hospitality; previous experience as a hotel clerk or front desk agent is a plus.
• Ability to stand for long periods of time during a shift.
• Must be able to work a flexible schedule, including AM or PM shifts, holidays, and weekends.
• Strong organizational skills and the ability to multitask effectively.

Join Our Team

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.