Housekeeping Supervisor - Hyatt Regency Miami

About Hyatt Regency Miami

At Hyatt, we believe in the power of belonging—of making people feel at home no matter where they are in the world. Our Downtown Miami Hotel is located next to the trendy Brickell neighborhood, overlooking the Miami River. We turn trips into journeys and jobs into careers for people who care. Join a team that is making travel more human, connected, and sustainable.

Employee Benefits & Perks

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal days
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shifts
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more

Role Description

The Housekeeping Supervisor is responsible for overseeing daily operations within the Housekeeping department. This role ensures guest rooms meet Hyatt’s "Timeless" standards of excellence through rigorous inspection, staff support, and effective communication.

Key Responsibilities

• Inspect guest rooms and public areas to ensure brand standards are maintained.
• Participate in the hiring process, including interviewing, training, and scheduling associates.
• Coach and support team members, addressing performance and behavior concerns through constructive counseling.
• Prepare work schedules based on anticipated occupancy to ensure proper staffing levels.
• Resolve guest complaints promptly and professionally to drive higher satisfaction scores.
• Perform general office duties and communicate guest service scores to the team to drive continuous improvement.
• Comply with all safety and sanitation regulations.

Qualifications

• Minimum of 1 year of hotel experience required.
• Excellent verbal and written communication skills.
• Basic computer skills for administrative and reporting tasks.
• Prior supervisory experience is preferred.
• Ability to work a flexible schedule, including AM/PM shifts, holidays, and weekends.
• Strong leadership skills with a true desire to satisfy the needs of others in a fast-paced environment.

Join Our Team

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.