Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

REQUIREMENT

Ensures the attainment of established budgeted goals for all departments of Hotel
- Monitors compliance with labor standards and staffing guidelines by all departments
- Monitors compliance with annually established room rate plan
- Monitors operating expense tracking system for all departments
- Administers approved incentive programs
- Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
- Audits departmental procedures and performance. Modifies procedures as needed.
- Monitors rooms inventory and merchandising procedures.
- Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
- Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
- Assures compliance with established Manager on Duty (M.O.D.) Program
- Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings
- Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property
- Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
- Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing
- Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
- Conducts bi-weekly property inspections and approves action plans to include timetable to resolve problems
- Attends Asset Management meetings
- Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets
- Evaluates all guest complaints and ensures corrective action is taken by department heads
- Monitors guest responses, responding as needed; executes action plan to correct issues
- Hosts social events/receptions as required by the Brand and/or Baywood Hotels
- Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
- Participates in the BEAR (Baywood Hotels’ Education And Reach Initiatives) activities and other company sponsored community service & fundraising events
- Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals
- Interviews, selects, trains, and counsels associates
- Ensures that all new hires are given the proper onboarding experience
- Ensures that staff is properly trained by their managers
- Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
- Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual
- Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
- Ensures that performance evaluations are being issued as required by corporate
- Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives
- Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
- Payroll processing and reconciliation

This company is an equal opportunity employer.